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Call Centre Operator at Candour Consult

Candour Consult is a world-class capacity building and management consulting organization providing human skill development with a broad vision to assisting in the development process in Africa in the areas of capacity building and development management consultancy.

We are currently recruiting to fill the position below:

Job Title: Call Centre Operator

Location: Lagos

Job Description

Call Centre Agents undertake clerical duties, such as:

  • Faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact;
  • Coaching staff and assisting call centre operators to resolve problems and customer inquiries;
  • Develop rosters and managing staff numbers to meet work flows;
  • Answering incoming calls, emails and messages, and assisting customers with their specific inquiries;
  • Listening to calls conducted by call centre operators and providing performance feedback;
  • Monitor and time calls;
  • Issuing invoices and receiving electronic payments for goods and services provided;
  • Identifying requirements and recording information into computer systems;
  • Create further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer;
  • Arranging the dispatch of goods, information kits and brochures to customers and interested parties;
  • Update databases to reflect changes to the status of customers and prospective customers.

Application Closing Date
31st December, 2017.

How to Apply

Interested and qualified candidates should send their Applications and CV’s to: [email protected]

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