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Graduate Channel Support (Voice) – Executive at Lorache Group

Lorache Group – Our client, an Internet Service Provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below:

Job Title: Channel Support (Voice) – Executive

Location: Lagos

Function / Domain: Customer Service / Customer Interaction Group

Reporting To: Supervisor – Call Centre

Major Deliverables

  • Ensure High levels of Customer Centric attitude to ensure resolution to customer concerns
  • Ensure that calls are answered within defined threshold of 20 seconds
  • Handle customer complaints, requests and queries shared by Channel Partners via inbound calls
  • Emphasis on First Level Trouble shooting and concern redressal
  • Maintain two way communication medium to ensure redressal provided is also shared with Channel
  • Maintain and build lasting customer relationships by ensuring concerns attended are resolved
  • Ensure relevant communications, records and data are updated and recorded
  • Identify and escalate situations requiring urgent attention to appropriate department
  • Prepare daily activity reports and share with TL / Supervisor and HOD

Requirements/Qualification

  • Graduate /Post graduate qualification

Desired Experience:

Essential Attributes:

  • Computer Knowledge,
  • Internet and Tech savvy,
  • Customer query resolving skills,
  • Sales Acumen,
  • Customer Focus,
  • Excel Knowledge is a Must,
  • Languages – Hausa, Yoruba, Igbo and English

Desired Attributes:

  • Relevant Industry Experience Preferred.

Application Closing Date
11th January, 2018.

Method of Application

Interested and qualified candidates should send their Applications and CV’s to: [email protected]using the position and location applied for as subject of the mail.

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