Pages Navigation Menu

Find Latest Jobs in Nigeria Today easily, Nigerian Jobs Today, Vacancies in Nigeria and Various employment opportunities in Nigeria.

Categories

Graduate Customer Service Associate at House of Tara International

House of Tara International – We are House of Tara, the largest brand in the beauty and cosmetics industry out of Africa. We currently have 24 branches across Nigeria with sales presence in Ghana, Tanzania, Kenya & South Africa. Our company takes pride in not just beauty consultation, but in empowering women, creating self-awareness and enhancing self-esteem.

We are recruiting to fill the position below:

Job Title: Customer Service Associate

Location: Lagos

Job Type: Full Time


Job Description

  • We are looking for an amiable person to manage customer requests and enquiries.

Responsibilities

  • To work in tandem with Organizational policies and core values in achieving set effective service goals.
  • To Handle customer complaints, respond to internal and external enquiries and provide appropriate solutions and alternatives via emails, phone calls and face-to-face.
  • To Provide customers with product knowledge and manage customer order entries.
  • To Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Identify and assess customers’ needs to achieve satisfaction by building sustainable relationships and trust with customer through open and interactive communication.
  • Effectively communicate with the staff and management and meet personal/customer service team sales targets and call handling quotas.

Requirements & Qualifications

  • Preferred candidate should be resident around the Lekki environs.
  • Good communication, presentation and analytical skills.
  • Excellent customer relations skills.
  • Ability to work under intense pressure
  • Crisis management.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Ability to take the extra mile to engage and satisfy customers.
  • Graduate degree from a reputable Academic Institution.
  • Minimum of 1-2 years working experience.
  • Minimum of 1 year working experience as a customer service personnel.
  • A proven track record of positive reviews from customers on excellent service delivery.

Application Closing Date
19th December, 2017.

How to Apply

Interested and qualified candidates should send their CV’s to: [email protected] using “Customer Service Associate” as subject of the email.

Note: Only shortlisted candidates will be contacted.

Loading...

Leave a Comment

Your email address will not be published. Required fields are marked *