Pages Navigation Menu

Find Latest Jobs in Nigeria Today easily, Nigerian Jobs Today, Vacancies in Nigeria and Various employment opportunities in Nigeria.


Graduate Social Media Executive (ISP) at Lorache Group

Lorache Group – Our client, an Internet Service Provider/ICT with coverage across the country, is recruiting suitably qualified candidates to fill the position below:

Job Title: Social Media Executive (ISP)

Location: Lagos

Function / Domain: Customer Service / Customer Interaction Group

Reporting To: Supervisor – Call Centre

Major Deliverables

  • Manage customer complaints originating via chat or email or social networking sites
  • Help customer purchase new accounts or plan upgrade via Web Chat.
  • Provide 100% assistance to customers reaching Customer Service via Web Chat
  • Render support on queries and technical issues (L2) regarding devices and network
  • Exercise diagnostic skills for proper resolution as per process
  • Handle customer complaints on behalf of HOD-CSD


  • Post graduate qualification

Desired Experience:

Essential Attributes:

  • Focus on customer delight,
  • Good written communication,
  • Should possess Analytical & Comprehension skills,
  • Adapt at resolving customer query & complaints,
  • High familiarity with social media related communication,
  • Required to work on multiple client applications,
  • Required to work in multiple rotational shift pattern to support operational requirement,
  • Posses Commercial and Sales Acumen,
  • Excel Knowledge is a Must

Desired Attributes:

  • Relevant Industry Experience Preferred.

Application Closing Date
11th January, 2018.

Method of Application

Interested and qualified candidates should send their Applications and CV’s to: [email protected]using the position and location applied for as subject of the mail.


Leave a Comment

Your email address will not be published. Required fields are marked *